Shipping
All our products are processed and shipped within 5 business days via EMS (10 – 20 days) or DHL Express (5 – 10 days).
Make sure to indicate a valid phone number in the shipping address so that if you are not at home at the time of delivery, you can make a new appointment in agreement with the courier.
All our products are shipped using safe routes and precautions that mitigate the risks of customs stops.
You will therefore not have to pay customs duties or additional fees.
We recommend that you always use express shipping (DHL Express) for the purchase of shoes and use slow shipping only for slippers or accessories.
We are not responsible for any accidents, lost and stolen if you choose slow shipping.
Conversely, should your fast shipment have any problems we will always be able to re-ship the product completely at our expense.
Returns
If you are not satisfied with your product, you can return it to us for a refund within 14 days of receiving the product.
The return policy will not apply if you have already worn the product. Therefore, please keep the status of the product exactly the same as the one received.
If you want to return the product please contact us and we will provide you with the return address and instructions.
Return the product to the address we have provided to you and then provide us with the tracking number.
Please do not use major shipping companies such as DHL, EMS, or FedEx. Use the regular registered mail service to avoid entry problems.
The cost of return shipping is entirely your responsibility.
You should always bear in mind that returning a product to China is not easy and it may happen that the Chinese customs will not accept your return and will return the product to you.
In this case, it could happen that you will have to ship twice and wait a long time.
So before buying, please carefully choose the product and size, in order to avoid the possibility of having to return it.
In any case, we will not be able to provide you with a refund if we have not first obtained the purchased product back.